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How jos65 Handles Your Personal Information

Your account data stays with us for one reason: to keep your experience running smoothly and securely, whether you're transacting via DANA, OVO or GoPay, or managing your profile on mobile.

Account data protectionDANA, OVO, GoPay wallet privacyMobile access securityYour right to request changesClear data retention terms
jos65 How jos65 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help ticket system — all three channels are monitored and will route your request to the right person. We aim to acknowledge privacy-related requests within a reasonable period and keep you updated on progress.

Live Chat Open the chat widget inside your account dashboard to raise a privacy request. Your query goes directly to the account support team, not a general queue.
Email Support Send your data request to our support address. Include your registered contact detail so we can verify your identity before acting on any request.
Help Ticket Submit a formal help ticket through the support portal if your request involves wallet data linked to DANA, OVO or GoPay transactions on your account.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply account-level security measures across every data point we hold — from login credentials to the wallet references tied to your GoPay or OVO activity. Cookies are used to maintain your session state and remember your login device; you can manage cookie preferences through your browser settings at any time. Data is not kept longer than necessary: once an account is closed and all outstanding transaction obligations are resolved, personal data is removed or anonymised in line with our internal retention schedule. For anything outside standard account closure, our support team can walk you through how to action a specific data request.

Cookie Management We use session and preference cookies to keep your account login active across devices. You can clear or block cookies through your mobile or desktop browser settings without losing your account.
Account Security Login sessions are protected by OTP verification on supported devices. Unusual access attempts trigger an automatic hold until you confirm identity through your registered contact detail.
Data Retention We hold transaction and account data only as long as needed for operational and legal purposes. Wallet records tied to DANA or OVO are removed once retention obligations are fully met.
Third-Party Sharing We share data with payment processors — including those handling GoPay and OVO flows — only to the minimum extent required to complete a transaction. No data is passed to advertisers or marketing brokers.

Common Questions About Your Data on jos65

Here are the questions we hear most often about how your personal data is handled, what rights you have, and how to act on them. If your question isn't covered below, the support channels listed on this page are the fastest route to a specific answer.

We collect your name, contact details and the wallet identifiers you use — such as your DANA or OVO account reference — along with device and session data generated during account activity.

Yes. Submit a request via live chat or email with your registered contact detail for identity verification. We will compile the relevant account data and send it to your registered address.

Wallet references are shared only with the payment processor handling your specific transaction. We do not store full wallet credentials and do not pass payment data to any third party outside that processing chain.

We retain data for as long as operational and applicable legal obligations require after account closure. Once those obligations are met, personal data is removed or anonymised from active systems.

We use session and preference cookies to keep your login active and your settings saved. You can block or clear cookies through your browser or mobile device settings at any time.

Raise a formal help ticket or contact us by email with the subject line 'Data Concern'. Our support team will review your account record and respond within a reasonable period with next steps.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.